order process

Confirm order → Confirm payment (within 24 hours) → Reply that payment is completed → Product stocking → Product delivery

Freight calculation

·Frozen products are provided with free delivery service for single purchases of 2,000 yuan (inclusive) and above. For low-temperature home delivery, the shipping fee is 200 yuan for less than 2,000 yuan.

·Black Cat Home Delivery at low temperature to your doorstep

·Some products are frozen for home delivery and need to be frozen immediately after receipt.

·All fresh food in our store is cooked upon order, and the designated arrival date is [deposit date 7 days]

*The free shipping threshold has been calculated for the stratosphere, and different thermospheres cannot be combined for calculation.

payment method

ATM transfer

Remittance bank: Wing Fung Bank

Remittance branch number: 807

Account number: 112-018-0003852-6

For Line Pay Money transfer, please remember to add the editor's line ID: @del3789z after placing the order, inform the order number and make the payment.

Instructions for returns and exchanges

·If improper storage causes the goods to lose temperature or become damaged, our store will not accept returns or exchanges, and the loss will be borne by the consumer.

·After you receive the goods, if the goods are damaged or scratched due to non-human factors, or the packaging is damaged and incomplete during transportation, please notify our customer service staff as soon as possible. We will conduct a defective damage assessment of the goods and repair them as soon as possible. Send new products to you (if any damage is caused by the consumer during product recycling, no compensation or exchange will be granted)

·If the item or quantity of the goods you receive does not match and you need to exchange the goods, please take pictures and freeze the goods as soon as possible. Contact us immediately and we will have a dedicated person assist you.

·Food products do not accept tasting experiences, and unpacked products do not accept returns or exchanges.

·After the returned product is inspected, if it is found that the product itself is not defective, the consumer must pay all related costs incurred.

·If there is no problem with the product you ordered and you want to return it, you must bear the shipping cost of sending the product back. Returned merchandise must be in brand new condition, including the main merchandise, and must be sent back together with the original packaging, otherwise Hiiragi Haru has the right to refuse to accept the return.

·All customers who want to return or exchange goods must use LINE or call the Hiiragi Customer Service Center and provide: order number, reason for return or exchange, your name and contact number, and LINE contact information